We constantly improve the efficiency of the QM system by using our quality policy, our quality aims, the audit results, the data analysis, corrective and preventive action, the intensive exchange of information inside the institute as well as the management review. The management of IfEP is always looking for an improvement of the effectiveness and efficiency of the processes and does not wait until such improvement opportunities are identified by means of disturbances. Our employees are obliged to collect all possibilities for improvement and problems they notice during their daily work in a form. The proposals are examined and evaluated by the management in agreement with all employees.
IfEP itself does not run a test laboratory. The customers are assured that all materials used by IfEP correspond to the highest quality requirements. For the characterization exclusively competent subcontractors are selected who fulfill at least the requirements of EN ISO/IEC 17025 in the current valid edition.
IfEP undertakes to follow and implement all safety and environmental restrictions to be applied on its activities. No environmental damaging substances are used by IfEP. All environmentally hazardous products / substances / means are marked accordingly.
The quality aims are adapted every year to the current requirements.
The quality manager carries out annually an instruction on health and safety.
The participation in the proficiency tests organised by IfEP as well as the reference material certified by IfEP are open in general to all interested expert laboratories, except there are proficiency tests which are organised by order of a customer for a limited circle. Hereto belong also tests ordered by laboratories for internal purposes. The participants are informed in writing about the further use of the samples.
IfEP takes part in the work of national and international committees to grant that the performance as provider of proficiency tests and interlaboratory comparisons also in future will be at a high professional level. The cooperation with the national and international committees is subject to the same requirements. In all publications, statements and expressions of opinion IfEP pays strict attention to the confidentiality of the customers‘ data and the maintenance of the independence.